In line with Kenya’s Vision 2030, University of Nairobi in collaboration with the Kenya ICT Board, recently introduced a certificate course in Information Technology Enabled Services and Business Process Outsourcing (ITES-BPO).

The 15-week course seeks to produce highly trained, qualified and globally competitive certificate level human resource for absorption into the ITES-BPO sector. Besides the class work, the programme also includes a practicum session where students will have the benefit of experiencing a real-world ITES-BPO work environment.

Through the training, the students will be able to appreciate the role of ICTs in contemporary business contexts and apply basic ICT skills in the work environment. They are also expected to demonstrate knowledge and competence in call centre and contact centre operations. Through the programme, students will appreciate cultural diversity and leverage in the ITES-BPO industry.

The ITES sector is projected to grow rapidly both locally and internationally with Kenya targeting to become a top BPO destination in Africa. The sector’s growth will offer numerous career opportunities for properly skilled persons.  ITES-BPO will become the sector of employment for the youth and young professionals.

The first group of 22 students has already enrolled into the programme with the next intake set for September. The target group for the initial stages will be KCSE school leavers. With time, other levels of training such as diploma and degree will be offered.