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The University QMS Certification Process

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The University of Nairobi has received the ISO9001:2015 certification from KEBS, the Certification Body, marking a milestone for the Quality Management System (QMS).
The new standard provides many benefits to the University, including integration of risk based thinking into the processes, improved evidence for decision making, creating a quality culture, engagement of staff and students, improvement of customer satisfaction, and improvement in the credibility and image of the University.
But what does it take to get the certification?
The publication ofthe ISO9001:2015 Standard, in September 2015 necessitated areview of the University QMS. There was need to align the QMS with the new standard.
In order to carry out a comprehensive review, a QMS Review Committee was appointed by the University Executive Board (UEB). The Committee, chaired by the Deputy Management Representative, Christopher Moturi, comprised experienced Internal Quality Auditors.
The first phase required a clear understanding the ISO9001:2015 Standard,identification of the activities to be undertaken and the resources required,and the development of the methodology to be used.
The Committee reviewed many relevant documents. Key among these were the requirements of the ISO9001:2015 Standard, guidelines on how to transition to the Standard, University of Nairobi Charter, CUE University Regulations, CUE Standards and Guidelines, University Strategic Plan,Performance Contract and Service Delivery Charter.
The Committee engaged the process owners at various University levels to ensure the processes reflect the true operations on the ground.
The Quality Manual and Process Specifications were developed.
The Implementation Phase involved updating Q-Pulse, the software used to manage the QMS; undertaking sensitization, awareness and training at Colleges, Senate and UEB.
The revised QMS required approvals at UEB, Senate and Council.
A University-wide pre-certification audit was then conducted by the University team of Internal Quality Auditors.
Finally KEBS was invited to conduct the certification audit. This was conducted in two stages: Stage 1 audit to determine whether a QMS had been established and confirm the University’s readiness for the transition, and Stage 2 which was the comprehensive audit.
On July 11, 2017 KEBS awarded the ISO9001:2015 Certificate to the University of Nairobi.
Let us celebrate this achievement by continually embracing a quality culture in every aspect of the University.
We appreciate the work done by the QMS Review Committee that comprisedChristopher Moturi (Deputy Management Representative and Chairman), Francis Juma (CBPS), Dr. Kenneth Kaduki (CBPS), Paul Kariuki (ICTC), Watitwa Masieyi (CBPS), Joseph Nguyo (CHS, Onserio Nyamwange(CHSS), Joseph Omollo (Administration), Dr. Ibrahim Otieno (ICTC), Prof. Florence Oyieke(SWA), Dr. Njeri Wachira-Towey (CAE), Beatrice Wanjala (Administration), and Lawrence Mulota (Administration and  Secretary)
Christopher A. Moturi
Deputy Management representative
3 August 2017